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Private Investigation Questions

What is the process to start an investigation?

The investigation process will begin with you speaking to one of our private investigators, so we can better understand your situation and individual needs. We can talk over the phone, email, or in person. Our consultations are always free. Our private investigator will ask you a series of questions to help us create an investigative plan suited to your case.

Will I be updated during the investigation?

Yes. Keep in mind every investigation is different; you will be updated promptly and at the time specified during your initial consultation with our licensed private investigator.

Do you have a minimum amount of hours on an investigation?

When hiring a private investigator, you are paying the private investigator for their time, not for results. Depending on the investigation type, we may not have a minimum amount of hours. It is important to be sure of the subject’s activities before hiring a private investigator. We only offer refunds for investigator errors, which will be discussed during the initial consultation.

How can I be sure your private investigation agency has a great reputation?

When hiring any private investigation agency, it is imperative that you first make sure they are licensed & insured. For any private investigation agency in Florida, you can contact the Florida Department of Agriculture & Consumer Services. We also welcome you to check our reviews & testimonials on our website, Google, as well as social media.

How will I receive my report, photos & video?

All reports, photos, and videos are uploaded to our case management system for confidentiality. We will email you a username and password individually for you. You may log in to our case management system at any time. All you need is a computer and an internet connection.

When is my payment due?

All payments are made in advance. We do not collect a retainer fee. Instead, our clients pay for the number of hours and reports in advance. After filling out a request form, you will be emailed a contract to sign and an invoice.

Do your fees include testifying in court?

We will testify on your behalf in court. We have a 4-hour minimum as well. The hourly rate discussed in your initial consultation will be the hourly rate for testifying in court on your behalf. All fees for testifying in court must be paid in advance.

Are there any reasons why you would refuse an investigation request?

Yes. There are a few reasons why an investigation request could be denied. During your initial consultation, you will be asked a series of questions regarding restraining orders, domestic violence arrests, and various other legal matters. A thorough background screening on all parties involved will be initiated prior to the start of the investigation.

Is it legal to use your services?

Yes, private investigation is legal in the State of Florida for licensed & insured agencies as well as individual private investigators. We are licensed under the Florida Department of Agriculture and Consumer Services. You may verify our license here.

What type of private investigation services do you provide?

We are a full-service Miami private investigation agency offering services throughout the State of Florida from surveillance investigations, infidelity investigations, and child custody investigations. We also offer risk management services, cyber forensic services, locate reports & national background checks. Contact our Miami Private Investigator for more information on private investigation services throughout the State of Florida & our Nationwide Background Report Services.

If you have any other request, which is not listed here, kindly send us a message through the contact form on the homepage, call us at 855-828-8280 or email us at

Why should I retain your agency over another?

Our Private Investigators are known for their honor, integrity, and commitment to those who entrust us with their most confidential affairs. Our private detectives are continually trained to the highest degree in a wide range of private investigation services. Our Private investigators are experienced Military, Law Enforcement & Risk Management veterans & licensed private investigators are committed to serving you.

Do you offer private investigation services outside of Florida?

Yes, we offer extensive, worldwide background checks, asset investigations, financial investigations, due diligence investigations, in-house investigations, and cyber forensic investigations. Through our partners in various states, we also offer surveillance services in multiple states for infidelity investigations, child custody investigations, and more.

If you have any other request, which is not listed here, kindly send us a message through the contact form on the homepage, call us at 855-828-8280 or email us at

How long will it take to complete my investigation?

Time estimation for investigations can never be determined. This is dependent on the complexity of the investigation involved & varies from case to case. We offer RUSH services to better serve our clients that have time sensitive cases. If you have a time sensitive case please notify us during your initial consultation.

What information do I need to provide before you conduct the investigation?

Following your initial consultation, you will be asked to submit a request form that will have basic questions relating to your investigation. Once this form is submitted, we can better assess your individual needs and ask you for any other information we may need to begin your investigation. 

You may visit our Request Form here.

Do you offer wiretapping investigations?

No, we do not do wiretapping. The law restricts us from undertaking investigations relating to wiretapping. We also do not obtain phone records of third parties or pose as law enforcement officers.

Please visit Electronic Communications Privacy Act of 1986 (ECPA) for more information on wiretapping laws.

Can I still use your service if I had already hired the police?

Yes, you can. We occasionally work with the police depending on the nature of the investigation at hand. You will be asked a series of questions during your initial consultation to determine the nature of your case and the proper ways to work with law enforcement if possible.

How soon can you start working on my case?

During your initial consultation our licensed private investigator will determine the start date of your investigation with you. We offer RUSH services to better serve our clients that have time sensitive cases. If you have a time sensitive case please notify us during your initial consultation.

Is my investigation kept confidential and how can I feel safe with your Private Investigation Agency?

Yes, your case is very safe with us. One of the sworn duties of a private investigator is the duty of confidentiality. Nathans Investigations offers a 100% confidentiality agreement guaranteed.

How can I pay for my investigation?

You will be email an agreement to sign and an invoice. We accept payment by MasterCard, Visa, PayPal, and American Express.

Can I cancel an investigation once it has started?

Yes, you can. However, there is a financial obligation attached to this. All details are explained in our agreement that can be read BEFORE signing.

How can I reach out to you for more information?

If you need our assistance or have any other reasons to reach out to us, please, contact us at (855) 828-8280 or email us at

why hire us?

Our agency employs specialized units of military, law enforcement, and risk management veterans who are highly educated, trained, and experienced in private investigations. Our priority is to present our clients with the information they deserve & seek in an expedited fashion. We work alongside you to determine which of our services is most appropriate for your case & are equipped to offer various, unique & innovative solutions for our client’s most challenging circumstances.

what is the cost?

Private Investigation rates generally reflect the cost and time required to work an individual case. We have built a unique system that provides our clients with a predetermined price for the entire investigation. With neither surprise fees, retainers, fuel costs, or tolls; nor any hidden costs, we aim to provide a cost-effective solution to our client’s most demanding investigations. We do not use any form of “rounding up” in our rates for unanticipated expenses, as the price for an inquiry will be determined based on your specific needs, not a set agency price.

How does it work?

The initial step in scheduling an investigation would be either a phone call or an email conversation with one of our licensed private investigators & private detectives. We will ask you questions to determine what the best course of action is. From there, our team will custom build an investigative plan to your satisfaction and tailored to the specific requirements of your case. During the investigation, you may be updated on any changes. Upon completion of the investigation, clients receive a written, detailed report along with any photos or video documentation captured during the investigation.