What is the process to start an investigation?
The investigation process will be begin with you speaking to one of our private investigators, so we can better understand your situation and individual needs. We can speak over the phone, email or in person. Our consultations are always free. Our private investigator will ask you a series of questions to help us create an investigative plan suited to your case. We will then ask you to fill out a request form which is located on our website. Once you have submitted your request form, we will email you a contract and invoice. When we receive your signed contract and paid invoice your investigation will be scheduled for the date discussed in the initial consultation. We do not charge for a consultation or even advice, so please feel free to give us a call!
Will I be updated during the investigation?
Yes. Keep in mind every investigation is different, you will be updated in a timely manner and at the time specified during you initial consultation with our private investigator.
Do you have a minimum amount of hours on an investigation?
When hiring a private investigator, you are paying the private investigator for their time, not for results. Depending on the investigation type, we may not have an minimum amount of hours. It is important to be sure of the subjects activities prior to hiring a private investigator. We only offer refunds for investigator errors, which will be discussed during the initial consultation.
How can I be sure your private investigation agency has a great reputation?
When hiring any private investigation agency it is imperative that you first make sure they are licensed & insured. For any private investigation agency in Florida, you can contact the Florida Department of Agriculture & Consumer Services. We also welcome you to check our reviews & testimonials on our website, Google as well as social media.
How will I receive my report, photos & video?
All reports, photos and videos will be uploaded to our case management system for confidentiality. We will email you a username and password specifically for you. You may login into our case management system at any time. All you need is a computer and internet connection.
When is my payment due?
All payments are made in advance. We do not collect a retainer fee. Instead our clients pay for the amount of hours and/or reports in advance. After filling out a request form, you will be emailed a contract to sign and an invoice. After we receive your signed contract and paid invoice, your investigation will be scheduled for the date & time discussed during your initial consultation.
Do your fees include testifying in court?
We will testify on your behalf in court. We have a 4 hour minimum as well. The hourly rate discussed in your initial consultation will be the hourly rate for testifying in court on your behalf. All fees for testifying in court must be paid in advance.
Are there any reasons why you would refuse an investigation request?
Yes. There are a few reasons why an investigation request could be denied. During your initial consultation you will be asked a series of questions regarding restraining orders, domestic violence arrests and various other legal matters. A thorough background screening on all parties involved will be initiated prior to the start of the investigation.